Company Name: those cherished moments
Co. Registered Number: TCM
Registered in England
Telephone: 07594 292023
The following are the terms and conditions for (those cherished moments)
If however, the customer does not read the terms and conditions, then this is fault of the customer(s) only and therefore will have to accept the liability if the customers happens to fall into the terms and conditions categories.
If the customer has settled payment via the venue and receives the invoice/receipt after, the client must read the terms and conditions as stated on the invoice/receipt, when it is sent. If the customer(s) have any problems with the terms and conditions, this must be addressed with those cherished moments within 7 days of receiving the invoice/receipt.
Bookings
The contract is legally bounded between those cherished moments and the lead contact. It is the lead contact's responsibility to contact those cherished moments immediately if any of your details on the booking form are incorrect. It is also the lead contact's responsibility to inform those cherished moments of any changes to contact details. Once the booking form/confirmation deposit has been received, then the customer(s) have entered into a contract with those cherished moments and the customer(s) are agreeing to these terms and conditions. It is the customer(s) responsibility to ensure you keep up to date with the terms and conditions and make yourself familiar with the terms and conditions.
i) Final numbers of chair covers required, should be made clear to those cherished moments either by email, letter or in person 8 weeks prior to the event date. However slight adjustments to your original request can be made if it's a slight increase.
ii) We cannot guarantee that sudden increase in number of covers or any other product needed at short notice can always be accepted. Please inform us of any changes to your order immediately.
iii) Last minute bookings can be accepted depending on availability. Full payment is required at the time of booking for bookings required within 8 weeks of the event.
Deposit & Payments
i) A deposit is required to secure venue dressing on the date of your event & to secure materials on that particular date. No booking is guaranteed until a deposit is received.
ii) The deposit amount is stated on your order - we do not refund any amount of payment - once settled. Payments are also non-transferable.
iii) Payment Methods:
We accept Cash, Bank Transfer or the customer can use card in our shop, however please note this does charge 3% on top of the balance. This is the amount the card machine charges, so by settling a payment with us you accept this 3%. This percentage is out of our control and charged by the card supplier.
The final total payment/balance is required in full 8 weeks prior to the event (unless otherwise agreed) and can be paid by credit/debit card with the additional charge on top, cash or bank transfer. You may opt to set up a payment arrangement to help spread the costs, we can discuss this in more detail.
Your Venue
It is the lead contacts responsibility to check that everything you order from those cherished moments is acceptable within the venue. In the rare occasion that the venue has any questions or is unsure about an item you hire - those cherished moments will speak to the venue to discuss what is ordered and if necessary, help you find a solution or alternative.
Damages & Missing Items
Standard laundering of hired items is included within our prices. This includes stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event and will therefore not invoice additional charges to the lead contact after the event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items this will result in the lead contact being charged for repair and/or replacement of the said items. For example;
Loss of Hired Products and Items
The total number of items hired from those cherished moments or fitted and left at your venue is what we expect to receive/collect after your event. If loss occurs, we will first contact the venue to locate any lost item(s). If, however the item(s) is/are not recovered, we will then refer to the above.
It will be the sole responsibility of the lead contact to look after our items before, during and after the event. Please ensure your venue knows that any items lost by you - the customer or them is still chargeable to the lead contact (you). All items always remain the property of those cherished moments. See above for the terms regarding charges.
Cancellations or Change of Booking Drastically
those cherished moments take your booking in good faith and subsequently turn away other clients in order to fulfil your order. As you would expect we always uphold the contract made with you - the customer when you pay the deposit, we are also legally entitled to ensure our clients do the same. We do understand that cancellations may occur due to various reasons. If you need to cancel / change your booking drastically here are the terms;
If you cancel /change your booking - where a cancellation / drastic change is issued, unfortunately no refund is available. This is due to the chance of not being able to resell your date, which therefore is loss of business for those cherished moments.
**If the client cancels their booking 6 months prior to their date or changes their booking drastically, then there is a 50% balance still outstanding, this is to cover the chance that those cherished moments can no longer resell that date. Products are most likely to have been bought for your booking, so this will also cover the cost of this. Also, those cherished moments will of most likely turn customers down due to already having 'the clients' booking.
those cherished moments value every booking due to having the shop, buying stock and wages. Every booking is valuable to those cherished moments, therefore if a cancellation or a big change occurs to the booking, this can bring an effect/impact to the business. As 'the client' can appreciate we book your decorations in which you agree to when the client settles a deposit/booking fee with those cherished moments and you 'the client' agree to these terms & conditions. those cherished moments hopes 'the client' can understand if this was on the other hand that those cherished moments cancelled the clients booking drastically, this would cause 'the client' a lot of disturbance & problems close to their special day.
**If the client cancels their booking 3 months prior or less to their booked date or changes their booking drastically, then a 100% cancellation fee applies. In which the full amount is required. This is to cover the chance that those cherished moments can no longer resell that date with such short notice. Products are most likely to have been bought for your booking, so this will also cover the cost of this, along with booking staff in for your date. Also, those cherished moments will of most likely of turned customers down due to already having 'the clients' booking, in which we take in good faith and hold this date, along with the decorations the 'client' books. Every booking is valuable to those cherished moments, therefore if a cancellation or a big change occurs to the agreed booking, this can bring an effect to the business. As 'the client' can appreciate we book your decorations in on your required date, which you agree to when you pay a deposit/booking fee with those cherished moments, in which 'the client' agrees to these terms & conditions. This is addressed to you on your invoice/receipt to read the 'terms and conditions'. those cherished moments hope 'the client(s)' can understand if this was on the other hand, that those cherished moments cancelled the 'client(s) booking drastically or altogether, this would cause 'the client' stress, pressure and on the spot problems close to their special day. those cherished moments would never cancel the 'client(s)' booking as we agree to offer our services with the 'client' and we also are bounded in to a contract with the 'clients', when accepting the customers booking fee and vice versa.
From those cherished moments solicitor regarding cancellation or changes of booking drastically;
"Our client has made valid counter points in these terms and conditions. Quite rightly, the customer does not have to enter into a contract with our client. And further on account of the nature of the contract and the serious advance preparations in relation to any wedding, our client rightly points out there is not sufficient time to refill the date as decorations are typically booked 9 to 24 months in advance and that the client has indeed turned business away for this date due to the agreed booking.
A cancellation fee is imposed due to the need for such weddings to be booked well in advance, decorations typically booked 9 to 24 months etc. The terms and conditions incorporated are by reference referred on the invoice/receipts sent to the customer, imposing to read the terms and conditions on the invoice/receipt. If however the customer does not read the terms and condition, then this is fault of the customer and are still bounded into a contract, therefore changing the booking drastically – cancelling items or full cancelation is a breach of contract. In both terms, it also states that effectively by discharging the invoice and settling the deposit you accept the terms and conditions. The starting point is that the courts do not remake contracts. They will, however, in considering any dispute, have regarded to the legislation which overlays the position. Our client is prepared to allow this matter to be tested before the Judge. To commence proceedings, of course, is an adversarial step subject to raising a cancellation invoice. Subject to the outcome the amount owing would increase by the necessary court fee, interest and fixed costs. Judgment is likely. There is no defence to liability".
Changing Your Order Slightly
We understand that sometimes when you book the customer may not be completely sure what you need or want. We offer the opportunity for the customer to be slightly flexible with the order and the customer may add on to the order as you go along. If the customer has originally booked items as a package deal and wish to take them off or swop for something else this can be discussed; but will be reviewed if the cost decreases rapidly from what was first agreed - those cherished moments do not have to agree to decrease the price, after agreement has been discussed. The items can be taken off, but this may not affect the price, the price may stay the same. If the customer changes the booking drastically up to 6 months prior to the date then a 50% balance still occurs - for more information, please see above on our 'cancellation/ change booking drastically' section.
For example your total order upon booking is £500.00. You then decide you don’t need a couple of items (you’re doing it yourself, the venue provides something etc), you may take these off your order or change for something else you need - the price will need to stay to same or decrease very slightly.
Again, if you decided to take a item off that is your main item and change it for something that cost quite a lot less - then you still go into the category of 'cancellation' and you will be required to pay 50% of that order - if it is between 6 months of your date - see our cancellation section.
Dancefloor Terms
In order to protect the dance floor, appropriate dance shoes must always be worn.
No food or drinks of any kind are permitted on the dance floor. These may only be consumed in the seating areas. Any liquid spillages must be mopped up immediately, as they will cause serious damage if absorbed into the floors. Client is responsible for ensuring your DJ on the evening makes regular announcements to prevent such damage.
Clients are advised not to tamper with the dance floor at any time. If for any reason the dance floor stops performing, then the client must contact us at 07594 292023 for support. If we find the dance floor has been tampered with then we have the right to remove and the client will be liable for any damaged caused.
The Client must be aware that it is there responsibility prior to booking the Dance Floors to ensure the size booked will fit your venue. Once at the venue the Company those cherished moments will only lay the floor sized the client has booked. If for any reason the area is smaller than the size the client has booked, then those cherished moments will lay what they can – no refund or monies will be given back.
It is the client’s responsibility to ensure they request a copy of the company those cherished moments Public Liability if the venue requires such documents prior to the event and delivery of the Dance floor. If the venue refuses the dance floor for any reasons regarding no evidence of public liability insurance or if the venue is not suitable for the dance floor to be laid, then those cherished moments will not lay the dance floor and no monies will be refunded as this is the client’s error.
All Dance Floors will be collected after the event or early morning. Failure to gain access the Client will be charged £25 per hour thereafter until access for pick up, unless prior agreed. As, we required the dance floor back as soon as possible.
The Client must agree a set up time no later than a week prior to your event. We the Company will ensure the technician is on site at this time unless unforeseen circumstances, we will always contact the venue if for any reason the engineer is running late. Once the engineer is on site the Dance floor must be set up at the times contracted.
Under no circumstances should any Client or Venue move or De-Rig any Dance Floors without Company permission. If the Dance floor is for any given reason and damage is caused, then the Client will be responsible as to the Venue/ Persons to repair or fully refund the cost of the Dance floor. All Clients have a responsibility to ensure your venue is aware of our terms. If the Dance floor is broken either by the hotel or guests, the client who booked the dance floor are still liable, as those cherished moments booked the dance floor in with the client – not the hotel or guests. The cost of a new dance floor is £3500.00 which would be required within 7 days of the event, unwise legal action will have to be taken.
As the floor is electrically controlled there may be times when the circuit is cut this will hinder the lighting control and may cause the Dance floor to stop working. If this incident occurs you must contact those cherished moments on 07594 292023, you will not be entitled to any monies back however we will endeavour to seek out the problem and restore the floor back to working order within one hour. The Dance Floor is a piece of electrical equipment and problems can occur specially if guests are jumping excessively on the dance floor or if the rules have be disobeyed. If those cherished moments arrive on site and there is liquid and food on the floor – we have the right to take the floor away with immediate effect.
Furniture-Tables, Chairs or any form of furniture is totally forbidden on the dance floors. If your dance floor shorts and LED lighting goes off during your event and we have any evidence of furniture being sited on the dance floor you will be liable for damages.
Our engineer will always take photograph evidence of every dance floor once set up in working order. If your dance floor shorts during the event following evidence of fully working order once set up in place you will not be entitled to any form of refund or payment. On investigating the issue for Dance floor shortage if it is evidence any of the above incidents have occurred, we the company have the right to charge you a fee to repair any damage.
DAMAGE, LOSS OR THEFT The Company is not responsible for any damage or injury to persons or property caused by the items hired howsoever caused. All Clients and Suppliers are responsible for their own public liability insurance and PAT testing. All Clients are responsible for the hire of equipment and the welfare of their clients and the guest. The client will be liable to pay for any damage of the dance floor and any financial loss due to theft. If any party becomes hurt by slipping on the dance floor, those cherished moments are under no circumstance are liable. Every individual who steps onto the dance floor are liable for there own actions.
It is the responsibility of the Client to inform us if there is any load in restrictions at the venue high steps, steep hills, no lift access. Failure to do so may result in the dance floor not being able to access the venue no monies will be refunded.
Clients will be liable to pay for damages to the dance floor if they do not adhere to the above terms and conditions.
Photobooth Mirror Terms
Due to those cherished moments offering services such as our Photo Booth Mirror we have strict rules, along with terms and conditions that may apply. By settling any payment with those cherished moments, you agree to the terms and conditions via our solicitor:
Director of those cherished moments
Co. Registered Number: TCM
Registered in England
Telephone: 07594 292023
The following are the terms and conditions for (those cherished moments)
- General Outline;
When settling a deposit/booking fee with those cherished moments, you automatically agree to those cherished moments terms & conditions and are bounded into a contract.
If however, the customer does not read the terms and conditions, then this is fault of the customer(s) only and therefore will have to accept the liability if the customers happens to fall into the terms and conditions categories.
If the customer has settled payment via the venue and receives the invoice/receipt after, the client must read the terms and conditions as stated on the invoice/receipt, when it is sent. If the customer(s) have any problems with the terms and conditions, this must be addressed with those cherished moments within 7 days of receiving the invoice/receipt.
Bookings
The contract is legally bounded between those cherished moments and the lead contact. It is the lead contact's responsibility to contact those cherished moments immediately if any of your details on the booking form are incorrect. It is also the lead contact's responsibility to inform those cherished moments of any changes to contact details. Once the booking form/confirmation deposit has been received, then the customer(s) have entered into a contract with those cherished moments and the customer(s) are agreeing to these terms and conditions. It is the customer(s) responsibility to ensure you keep up to date with the terms and conditions and make yourself familiar with the terms and conditions.
i) Final numbers of chair covers required, should be made clear to those cherished moments either by email, letter or in person 8 weeks prior to the event date. However slight adjustments to your original request can be made if it's a slight increase.
ii) We cannot guarantee that sudden increase in number of covers or any other product needed at short notice can always be accepted. Please inform us of any changes to your order immediately.
iii) Last minute bookings can be accepted depending on availability. Full payment is required at the time of booking for bookings required within 8 weeks of the event.
Deposit & Payments
i) A deposit is required to secure venue dressing on the date of your event & to secure materials on that particular date. No booking is guaranteed until a deposit is received.
ii) The deposit amount is stated on your order - we do not refund any amount of payment - once settled. Payments are also non-transferable.
iii) Payment Methods:
We accept Cash, Bank Transfer or the customer can use card in our shop, however please note this does charge 3% on top of the balance. This is the amount the card machine charges, so by settling a payment with us you accept this 3%. This percentage is out of our control and charged by the card supplier.
The final total payment/balance is required in full 8 weeks prior to the event (unless otherwise agreed) and can be paid by credit/debit card with the additional charge on top, cash or bank transfer. You may opt to set up a payment arrangement to help spread the costs, we can discuss this in more detail.
Your Venue
It is the lead contacts responsibility to check that everything you order from those cherished moments is acceptable within the venue. In the rare occasion that the venue has any questions or is unsure about an item you hire - those cherished moments will speak to the venue to discuss what is ordered and if necessary, help you find a solution or alternative.
Damages & Missing Items
Standard laundering of hired items is included within our prices. This includes stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event and will therefore not invoice additional charges to the lead contact after the event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items this will result in the lead contact being charged for repair and/or replacement of the said items. For example;
- footprints,
- evidence of guests drawing on the linen,
- burns,
- candle wax,
- excessive food and drink stains
- mould / mildew,
- rips or tears
- grease
- grass staining
- broken/chipped/cracked glassware
- other items damaged/broke/bent/scratches/missing parts etc
- other irreparable damage not listed above
- loss of items - smashed items - missing decorations and everything else that applies under loss items
Loss of Hired Products and Items
The total number of items hired from those cherished moments or fitted and left at your venue is what we expect to receive/collect after your event. If loss occurs, we will first contact the venue to locate any lost item(s). If, however the item(s) is/are not recovered, we will then refer to the above.
It will be the sole responsibility of the lead contact to look after our items before, during and after the event. Please ensure your venue knows that any items lost by you - the customer or them is still chargeable to the lead contact (you). All items always remain the property of those cherished moments. See above for the terms regarding charges.
Cancellations or Change of Booking Drastically
those cherished moments take your booking in good faith and subsequently turn away other clients in order to fulfil your order. As you would expect we always uphold the contract made with you - the customer when you pay the deposit, we are also legally entitled to ensure our clients do the same. We do understand that cancellations may occur due to various reasons. If you need to cancel / change your booking drastically here are the terms;
If you cancel /change your booking - where a cancellation / drastic change is issued, unfortunately no refund is available. This is due to the chance of not being able to resell your date, which therefore is loss of business for those cherished moments.
**If the client cancels their booking 6 months prior to their date or changes their booking drastically, then there is a 50% balance still outstanding, this is to cover the chance that those cherished moments can no longer resell that date. Products are most likely to have been bought for your booking, so this will also cover the cost of this. Also, those cherished moments will of most likely turn customers down due to already having 'the clients' booking.
those cherished moments value every booking due to having the shop, buying stock and wages. Every booking is valuable to those cherished moments, therefore if a cancellation or a big change occurs to the booking, this can bring an effect/impact to the business. As 'the client' can appreciate we book your decorations in which you agree to when the client settles a deposit/booking fee with those cherished moments and you 'the client' agree to these terms & conditions. those cherished moments hopes 'the client' can understand if this was on the other hand that those cherished moments cancelled the clients booking drastically, this would cause 'the client' a lot of disturbance & problems close to their special day.
**If the client cancels their booking 3 months prior or less to their booked date or changes their booking drastically, then a 100% cancellation fee applies. In which the full amount is required. This is to cover the chance that those cherished moments can no longer resell that date with such short notice. Products are most likely to have been bought for your booking, so this will also cover the cost of this, along with booking staff in for your date. Also, those cherished moments will of most likely of turned customers down due to already having 'the clients' booking, in which we take in good faith and hold this date, along with the decorations the 'client' books. Every booking is valuable to those cherished moments, therefore if a cancellation or a big change occurs to the agreed booking, this can bring an effect to the business. As 'the client' can appreciate we book your decorations in on your required date, which you agree to when you pay a deposit/booking fee with those cherished moments, in which 'the client' agrees to these terms & conditions. This is addressed to you on your invoice/receipt to read the 'terms and conditions'. those cherished moments hope 'the client(s)' can understand if this was on the other hand, that those cherished moments cancelled the 'client(s) booking drastically or altogether, this would cause 'the client' stress, pressure and on the spot problems close to their special day. those cherished moments would never cancel the 'client(s)' booking as we agree to offer our services with the 'client' and we also are bounded in to a contract with the 'clients', when accepting the customers booking fee and vice versa.
From those cherished moments solicitor regarding cancellation or changes of booking drastically;
"Our client has made valid counter points in these terms and conditions. Quite rightly, the customer does not have to enter into a contract with our client. And further on account of the nature of the contract and the serious advance preparations in relation to any wedding, our client rightly points out there is not sufficient time to refill the date as decorations are typically booked 9 to 24 months in advance and that the client has indeed turned business away for this date due to the agreed booking.
A cancellation fee is imposed due to the need for such weddings to be booked well in advance, decorations typically booked 9 to 24 months etc. The terms and conditions incorporated are by reference referred on the invoice/receipts sent to the customer, imposing to read the terms and conditions on the invoice/receipt. If however the customer does not read the terms and condition, then this is fault of the customer and are still bounded into a contract, therefore changing the booking drastically – cancelling items or full cancelation is a breach of contract. In both terms, it also states that effectively by discharging the invoice and settling the deposit you accept the terms and conditions. The starting point is that the courts do not remake contracts. They will, however, in considering any dispute, have regarded to the legislation which overlays the position. Our client is prepared to allow this matter to be tested before the Judge. To commence proceedings, of course, is an adversarial step subject to raising a cancellation invoice. Subject to the outcome the amount owing would increase by the necessary court fee, interest and fixed costs. Judgment is likely. There is no defence to liability".
Changing Your Order Slightly
We understand that sometimes when you book the customer may not be completely sure what you need or want. We offer the opportunity for the customer to be slightly flexible with the order and the customer may add on to the order as you go along. If the customer has originally booked items as a package deal and wish to take them off or swop for something else this can be discussed; but will be reviewed if the cost decreases rapidly from what was first agreed - those cherished moments do not have to agree to decrease the price, after agreement has been discussed. The items can be taken off, but this may not affect the price, the price may stay the same. If the customer changes the booking drastically up to 6 months prior to the date then a 50% balance still occurs - for more information, please see above on our 'cancellation/ change booking drastically' section.
For example your total order upon booking is £500.00. You then decide you don’t need a couple of items (you’re doing it yourself, the venue provides something etc), you may take these off your order or change for something else you need - the price will need to stay to same or decrease very slightly.
Again, if you decided to take a item off that is your main item and change it for something that cost quite a lot less - then you still go into the category of 'cancellation' and you will be required to pay 50% of that order - if it is between 6 months of your date - see our cancellation section.
Dancefloor Terms
In order to protect the dance floor, appropriate dance shoes must always be worn.
No food or drinks of any kind are permitted on the dance floor. These may only be consumed in the seating areas. Any liquid spillages must be mopped up immediately, as they will cause serious damage if absorbed into the floors. Client is responsible for ensuring your DJ on the evening makes regular announcements to prevent such damage.
Clients are advised not to tamper with the dance floor at any time. If for any reason the dance floor stops performing, then the client must contact us at 07594 292023 for support. If we find the dance floor has been tampered with then we have the right to remove and the client will be liable for any damaged caused.
The Client must be aware that it is there responsibility prior to booking the Dance Floors to ensure the size booked will fit your venue. Once at the venue the Company those cherished moments will only lay the floor sized the client has booked. If for any reason the area is smaller than the size the client has booked, then those cherished moments will lay what they can – no refund or monies will be given back.
It is the client’s responsibility to ensure they request a copy of the company those cherished moments Public Liability if the venue requires such documents prior to the event and delivery of the Dance floor. If the venue refuses the dance floor for any reasons regarding no evidence of public liability insurance or if the venue is not suitable for the dance floor to be laid, then those cherished moments will not lay the dance floor and no monies will be refunded as this is the client’s error.
All Dance Floors will be collected after the event or early morning. Failure to gain access the Client will be charged £25 per hour thereafter until access for pick up, unless prior agreed. As, we required the dance floor back as soon as possible.
The Client must agree a set up time no later than a week prior to your event. We the Company will ensure the technician is on site at this time unless unforeseen circumstances, we will always contact the venue if for any reason the engineer is running late. Once the engineer is on site the Dance floor must be set up at the times contracted.
Under no circumstances should any Client or Venue move or De-Rig any Dance Floors without Company permission. If the Dance floor is for any given reason and damage is caused, then the Client will be responsible as to the Venue/ Persons to repair or fully refund the cost of the Dance floor. All Clients have a responsibility to ensure your venue is aware of our terms. If the Dance floor is broken either by the hotel or guests, the client who booked the dance floor are still liable, as those cherished moments booked the dance floor in with the client – not the hotel or guests. The cost of a new dance floor is £3500.00 which would be required within 7 days of the event, unwise legal action will have to be taken.
As the floor is electrically controlled there may be times when the circuit is cut this will hinder the lighting control and may cause the Dance floor to stop working. If this incident occurs you must contact those cherished moments on 07594 292023, you will not be entitled to any monies back however we will endeavour to seek out the problem and restore the floor back to working order within one hour. The Dance Floor is a piece of electrical equipment and problems can occur specially if guests are jumping excessively on the dance floor or if the rules have be disobeyed. If those cherished moments arrive on site and there is liquid and food on the floor – we have the right to take the floor away with immediate effect.
Furniture-Tables, Chairs or any form of furniture is totally forbidden on the dance floors. If your dance floor shorts and LED lighting goes off during your event and we have any evidence of furniture being sited on the dance floor you will be liable for damages.
Our engineer will always take photograph evidence of every dance floor once set up in working order. If your dance floor shorts during the event following evidence of fully working order once set up in place you will not be entitled to any form of refund or payment. On investigating the issue for Dance floor shortage if it is evidence any of the above incidents have occurred, we the company have the right to charge you a fee to repair any damage.
DAMAGE, LOSS OR THEFT The Company is not responsible for any damage or injury to persons or property caused by the items hired howsoever caused. All Clients and Suppliers are responsible for their own public liability insurance and PAT testing. All Clients are responsible for the hire of equipment and the welfare of their clients and the guest. The client will be liable to pay for any damage of the dance floor and any financial loss due to theft. If any party becomes hurt by slipping on the dance floor, those cherished moments are under no circumstance are liable. Every individual who steps onto the dance floor are liable for there own actions.
It is the responsibility of the Client to inform us if there is any load in restrictions at the venue high steps, steep hills, no lift access. Failure to do so may result in the dance floor not being able to access the venue no monies will be refunded.
Clients will be liable to pay for damages to the dance floor if they do not adhere to the above terms and conditions.
Photobooth Mirror Terms
Due to those cherished moments offering services such as our Photo Booth Mirror we have strict rules, along with terms and conditions that may apply. By settling any payment with those cherished moments, you agree to the terms and conditions via our solicitor:
- Please ensure that you have obtained permission at your venue to use our photo booth mirror.
- Please ensure there is access to a plug socket close to the set-up point.
- Please ensure there is enough space at your venue to set up the photo booth mirror
- Please ensure there is clear access to load and unload at the venue.
- Please inform us of any circumstances that would make setting the mirror up more demanding, including going upstairs, long distances from unloading area to venue etc. We allocate a set period for setting up our equipment at your venue which is included within your price, but if there are any complications that are not made known to those cherished moments beforehand, then unfortunately this will come out of the run time.
- If those cherished moments are not ready to commence at the agreed time due to our fault, then we will still give you the agreed hire period by extending the finishing time of the hire. If the hire does not start at the agreed time, as setup has been delayed due to any unforeseen circumstances that are no fault of those cherished moments, then the hire will still end as per the agreed time on the booking form. If those cherished moments have set up on time, but the hire does not start at the agreed time due to over running of previous activities by you or venue, the hire will still end as per the agreed time on booking form.
- those cherished moments cannot be held responsible for any circumstances that may prevent us from attending your event, these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances, our liability will be limited to refunding all of monies paid.
- Provider agrees to have a Photo Booth Mirror operational for a minimum of 80% during this period; operations may need to be interrupted for maintenance of the Photo Booth Mirror - due to it being computer software.
- A £250 deposit is required at the time of booking our photo booth mirror, unless in a package deal with those cherished moments, the remaining balance is due 2 months prior to your event. If the operator uses the equipment for a time period in excess of the service period agreed to overleaf, the overage in rental time will be billed to the operator at the following rates: £100 per hour. Payment for any overage in time must be paid before additional hours are provided.
- Any request for a date change must be made in writing. If you need to cancel your booking and the client gives those cherished moments less than 3 months’ notice, we will require full payment - see above terms and conditions for cancellation. Should you wish to re-book us for a future date then this would need to be discussed with us, in writing.
- those cherished moments will not tolerate any abuse or threatening behaviour to our staff. If this does occur those cherished moments are within their right to terminate the hire. We are providing a service to yourselves and guests and therefore feel that our staff should be treated with the respect they deserve.
- those cherished moments are also within their right to terminate a hire if they feel that any equipment or property belonging to those cherished moments is in danger of getting damaged or has been damaged due to unruly behaviour from guests. We also reserve the right to refuse guests admission to use the mirror if we feel they are too unruly.
- those cherished moments use a mirror that runs by computer software. This can be temperamental and can have errors, not save the correct information, print unclearly, printer may jam, paper may run out, ink may run out, software may freeze and other problems that computers may bring us. These are out of our control and we will try our best to rectify the situation, hence fix the printer if we can, refill paper and print. We may ask your guests to leave until we are up and ready again. If this does take a long time, then we will add this time onto the end, to ensure you receive the amount of time you have booked. Regarding, software problems that may occur such as software not saving the correct information, that is inputted into the computer - this is out of our control and therefore we are not liable. The system does save each picture without the boarder, so we will always have a backup if there is a problem. The touch screen may also freeze and have problem, which means the signing may not be correct when printed - again this is out of our control and those cherished moments are not liable.
- In any instances where we feel there is a need to terminate the hire we will always speak with the host first to try to resolve the matter before terminating. If we do have to terminate the hire due to reasons stated above, we will not issue any refunds for hire time that has been cut short.
- those cherished moments may use any of the photographs from your event for suitable means, this includes but is not limited to advertising and promotional material either in print or on the internet. Attending your event would mean we are of the understanding that permission has been granted to do so by yourselves and your guests. If you disagree, we need to know within 7 days of you booking with those cherished moments.
- Your booking is not confirmed until you receive receipt invoice.
- Our photo booth mirror is indoor use only, requires one mains power socket and must be on a completely flat & level surface. Our photo booth mirror may be located within a marquee, but please note the above power and level surface requirements.
- Please contact us if you are unclear on any of our terms and conditions before you book the mirrir or within 7 days of booking with us. We are happy to answer any questions you may have.
- By settling any payment with those cherished moments then you, agree to all of our Terms and Conditions via our solicitor.
Director of those cherished moments
